Shipping costs

We ship your order by Deutsche Post or German DHL Parcel service (DHL is the standard parcel service it is not DHL Express). An order on Cool Sierra can be shipped to most countries worldwide.

When will my shipment arrive?

As soon as an item of your order is shipped, you will receive a shipping confirmation by email.

Germany: 1-3 working days (Monday - Saturday)
Europe: 2-5 working days (E.U) / 2-10 working days (Rest of Europe)
Worldwide: 5-25 working days

Here you find country information for average shipping times from Germany to your specific country: Deutsche PostDHL

How much does shipping cost?

Shipping via Deutsche Post is possible up to a maximum weight of 2 kg per parcel.

Germany

Deutsche Post: Free shipping
DHL Parcel: 2.99 € (20 € order value or less) / Free shipping (from 20 € order value)

E.U

Deutsche Post: 0.95 € - 3.95 € (untracked) / 3.99 € - 6.99 € (tracked)
DHL Parcel: 7.99 € (tracked & 500 € transport insurance included)

Rest of Europe

Deutsche Post: 4.99 € - 9.99 € (tracked)
DHL Parcel: 15,99€ (tracked & 500 € transport insurance included)

Worldwide

Shipping to countries outside of Europe is more complex, therefore you can find the exact shipping price for your country and the available shipping options on the checkout page. For worldwide shipping there usually also is a choice between Deutsche Post shipping (with tracking) or as a DHL Parcel (with tracking & 500 € transport insurance)

Delivery to DHL Packstations

Gladly, you can also use DHL Packstation or DHL Filiale addresses as a shipping address inside Germany. However, please note that very small items are an exception. Very small items with a weight under 50 g can not be shipped to DHL Packstations. For DHL Filiale addresses it is even more strict. For DHL Filiale, generally no letters at all can be delivered, not even if they are heavier than 50 g, only DHL Parcels can be delivered.